To understand conversation is to understand how we learn about the world and how we communicate and collaborate with others. Products and services can benefit from a better understanding of conversation. Designers benefit from understanding conversation better, because they can design for better conversations.
A workshop on techniques for modeling conversation will be held at CCS on the afternoon of August 14, 2016, as part of the pre-conference for IDSA 2016 (#IDSA2016). The workshop is free to all.
Techniques will be offered for characterizing, capturing, and communicating the conversations that take place, implicitly or explicitly, when human beings use a product or service, or simply engage in cooperative interactions. Questions addressed are:
– What is conversation and why is it important to design?
– How can the conversations inherent in the human use of products and services be captured in a useful model or diagram?
– When does modeling of conversations make for better, more humane, and ethical design outcomes?
For more details on the content, facilitator, schedule, location, see this page (scroll down for this specific workshop). If you have more detailed questions about the content or registering, or you would like to take this workshop at a future date, feel free to email the facilitator, Paul Pangaro.